Analytics 2.0

Much more than just tagging

Identifying site interactions, the Key for optimizing

If you would like to optimize your site performance it is key to first identify the interactions that a user could generate on it. To do so you must forget about the holistic vision of systems by the systemic vision (highly recommended to read Peter Senge’s Fifth Discipline). The holistic vision says that in order to optimize each part of the system you need to optimize each part of the system while the systemic vision says that the important thing is to understanding and optimizing not the parts (or objects) but the interactions and not all the interactions but the one/s that are mainly constraining your website from a higher performance.
If your main website objective (every system must have a MAIN objective) is Sales Conversion, then you must find and understand what interactions that a user may generate could lead to a sale and try to optimize that interaction. When doing that remember to focus just on the main restriction do not spend unnecessary dollars on something that will not result in higher benefits. Think about your website has a pipeline, what must flows through it is your objective (sales, registrations, etc) and nothing else than that, not pageviews, not visits, not comments…just your objective. As much of your objective flows through your structure as much it will perform.

So, go ahead, let’s fall in love with your interactions ;-)

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“Understanding” – the hardest part of an Analytics Ninja work

One of the critical parts of an Analytics Ninja work is related with the way humans interact. Analytics Ninjas must understand what people need to make decisions and what they don’t. However, this task that seems to be pretty simple, in fact it is not.

First of all every human has a different mental model which process the information in a very particular way. The communication also differs based on gender, man and woman communicate in a very unique way.

Culture is something that pushes the differences among people. People from Argentina process the same information different than someone from the States (look other posts like “What’s a Latino?“, “Analytics, Focused on People?” and “Is time Just money?“.

All the above mentioned differences make our job very complex. Why? Because the first part of an Analytics Professional work is understanding the “System” and you wont be able to do that if you are not able to understand the way people communicate it to you.

So my suggestion is using the kid’s very same technique…the Why? Why? Why? Technique. Normally the less people talk the more they agree. This is usually desvastating…

I Leave you a very interesting video from the Monolog of Mark Gungor called the Tale of Two Brans, enjoy it!!!

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