Analytics 2.0

Much more than just tagging

Setting up your Web Analytics Tool for content analysis

Some Web Analytics tools have offers the possibility of tracking and manipulating information based on the query parameters of the query string.

One of the most used functionalities is Internal Search: This is a very useful and extraordinary feature that allows you to track and measure what people is searching at your website. However if your website has this functionality means that you will have from each particular page, as much pages as searches your users run.

I receive a lot of questions related this feature, saying “in which times you track the information from the query parameter and in which circumstances you strip the query parameter from the url“. In every case you must consider what is a unique url/webpage for you. Why? Because if you leave the query parameter in the url you will have listed as urls as values may the query parameter take. If every time the query parameter changes, we can say we have a completely different page then we should not strip the query parameter from the url. However if changing the value that the query parameter takes doesn’t result into a new page (the query parameteruserid“) then it is a must do to strip it out, because in that case you will have listed the same url as times as Users do login into your website. So if you want to have the total traffic of the same page, you should calculate it (something very uncomfortable).

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Information is not an insight itself


I know, you probably read the header and said, I know it is not, however sometimes the obvious it is not that obvious so let’s go for it.

Information is just set of data ordered and processed in an specific way that make it relevant for decision making. However the human brain is responsible for the magic of understanding a situation using this information. A tool will never be able to do this.

Humans performs very poorly with repetitive processes but are great creating things based on information understanding.

To break the wall and invade the “Insights” arena it is necessary to ask yourself what the information means in terms of the System you are analyzing. So, having a bounce rate of 80% means nothing, the fact that your conversion rate is x% doesn’t mean a thing by itself. The information must be placed in the correct part of the system to understands it meaning. This way an 80% of bounce rate in a landing page with a video that is not being measured is not a bad rate, actually you must expect something like that.

An Insight is not the information itself, is the magic produced when the Analyst place the information in the correct place of the system and the answer appear in front of his eyes. Did you ever feel that?

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