Analytics 2.0

Much more than just tagging

Analytics Ninjas vs Analytics James Bond

During the last HOWA Buenos Aires Mariano Amartino (one of the most recognized bloggers in the region) was presenting the topic Analytics & Bloggers. He agued that he is not an Analytics expert but just a guy that uses a couple of metrics and a lot of intuition to manage their blogs.

Actually I invited him to challenge us (people working in Analytics). You know, something like “I never used Analytics and I’m very successful”. I had the fantasy that if it is possible to be successful without Analytics then we had a lot to learn from…actually we could even understand why Analytics is not as much developed in this region as it should be.

Mariano’s presentation started and it seemed like he was really accomplishing his objective, he was not talking about Analytics at all…at least he was repeating that he never did Analytics in his life.

Some minutes later Mariano started to give more information about how he managed their projects and… voila! Analytics appeared. Even when he never said “I use/d Analytics” or “I carry on this technique” or what ever else, he begin to mention some activities that are Analytics activities but in an non formal way. Was he lying? I’m sure that he was not. The problem is that there is a lot of people that has an “Analytics Ninja” mind “by defauld”, I call them The Analytics James Bond. They say that they have no idea about Analytics but in fact they are really good Analytics practitioners.

The problem with this profiles is that they are not aware about what they do. Their Analytical mind works automatically, they ask and answer questions in their mind in an almost unconscious way and if you are not aware of what you do, you wont be able to teach other people, ergo the knowledge remains as the Analytics James Bond prisoner.

In my career in the Analytics industry I was face to face with a lot of Analytics James Bond believe me, at a first sight they seemed to be regular civilians but if you talk with them for a while you will get in the fact that they are not. So, stay alert, there are a lot of Analytics James bond trying to leave their knowledge behind bars, you mission is to unmask them and learn!

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Identifying site interactions, the Key for optimizing

If you would like to optimize your site performance it is key to first identify the interactions that a user could generate on it. To do so you must forget about the holistic vision of systems by the systemic vision (highly recommended to read Peter Senge’s Fifth Discipline). The holistic vision says that in order to optimize each part of the system you need to optimize each part of the system while the systemic vision says that the important thing is to understanding and optimizing not the parts (or objects) but the interactions and not all the interactions but the one/s that are mainly constraining your website from a higher performance.
If your main website objective (every system must have a MAIN objective) is Sales Conversion, then you must find and understand what interactions that a user may generate could lead to a sale and try to optimize that interaction. When doing that remember to focus just on the main restriction do not spend unnecessary dollars on something that will not result in higher benefits. Think about your website has a pipeline, what must flows through it is your objective (sales, registrations, etc) and nothing else than that, not pageviews, not visits, not comments…just your objective. As much of your objective flows through your structure as much it will perform.

So, go ahead, let’s fall in love with your interactions ;-)

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“Understanding” – the hardest part of an Analytics Ninja work

One of the critical parts of an Analytics Ninja work is related with the way humans interact. Analytics Ninjas must understand what people need to make decisions and what they don’t. However, this task that seems to be pretty simple, in fact it is not.

First of all every human has a different mental model which process the information in a very particular way. The communication also differs based on gender, man and woman communicate in a very unique way.

Culture is something that pushes the differences among people. People from Argentina process the same information different than someone from the States (look other posts like “What’s a Latino?“, “Analytics, Focused on People?” and “Is time Just money?“.

All the above mentioned differences make our job very complex. Why? Because the first part of an Analytics Professional work is understanding the “System” and you wont be able to do that if you are not able to understand the way people communicate it to you.

So my suggestion is using the kid’s very same technique…the Why? Why? Why? Technique. Normally the less people talk the more they agree. This is usually desvastating…

I Leave you a very interesting video from the Monolog of Mark Gungor called the Tale of Two Brans, enjoy it!!!

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FIN Concept – Free is nothing

“I implemented Google Analytics because is free” is one of the most trite phrases this days in the Internet Industry and let me introduce you the FIN Concept…Free is Nothing.

Do you thing that Google Analytics or Yahoo! Web Analytics or any other tool is free just because your don’t have to pay for them? That is not correct and I’ll show you why… Continue reading

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Is there such thing as a Website?

During my last presentation at the Web Analytics Day I asked the attendees “What is a Website”? and just one or two persons where able to hardly answer. This is not weird, it is based on the way humans learn. We tend to learn things just once and then we just repeat what we’ve learnt. So when we think we know something we just stop asking “why” and the learning process is done. That represents a very danger behavior when the learnt knowledge is not so.

In this case nobody asked themselves what a website is because everybody thought they knew it…until someone (me) ask it and they finds out that there is no answer on their mouth ;-) .

The answers of my question was “There is nothing called website per se” it depend on how you define it. I mean, it could be:
1- A domain with a single page.
2- A domain with several pages.
3- Several domains with a single page.
4- Several domains with multiple pages.
5- Several domains and/or domains with single or multiple pages.

So my concern is, how would you be able to implement you analytics tool when you don’t even know what your website is ;-) …you wouldn’t and that’s the point. So…do you already know what your website is?
For more information you can download the presentation much more than just tagging

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The UP launches a Hands on Online Advertising Program

The Graduate School of Business from the “Universidad de Palermo” launches the first “Hands On” Online Advertising Program in Latinamerica.

The program aims to provide participants with all knowledge and tools available to promote a website.
With a strong practical approach, the classes will be performed applying theory with examples in real time.

I’m so glad of being part of this program for two reasons. First because it was developed having in mind that “if you can’t measure it you can’t manage it”. So we can say that Analytics crosses the program across every different module.

The second reason is because as you know I love the “Hands On” learning model and this program was completely developed with that model in mind as you can see in the list of people in charge of the different modules: Continue reading

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